How to avoid timeout

Questions related to using nuBuilder Forte.

How to avoid timeout

Unread postby oli » Thu Sep 30, 2021 12:54 am

Hello,

is there a way how to avoid unwanted timeouts in nuBuilder?
e.g. an User is working on a record and leaves the desk. After his return he got a timeout in nubuilder and all changes that were made in the record before are lost since he didn't save the record.

BR, Oli
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Re: How to avoid timeout

Unread postby pmjd » Thu Sep 30, 2021 6:06 pm

Have a look at nuconfig.php, there is
Code: Select all
$nuConfigKeepSessionAliveInterval
which has a default of 600 seconds/10 minutes. Change that as you need.
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Re: How to avoid timeout

Unread postby oli » Thu Sep 30, 2021 7:08 pm

Hi pmjd, thanks for your reply!

I already changed it to 36000 (10 hrs) with no effect. I still get the timeouts earlier.
Are there other possibilities that could be used instead?

BR, Oli
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Re: How to avoid timeout

Unread postby pmjd » Thu Sep 30, 2021 7:32 pm

Afraid I don't know. I tried changing it in the index/php file (as $nuConfigKeepSessionAliveInterval is referenced there too) but it didn't seem to change anything.
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Re: How to avoid timeout

Unread postby miasoft » Fri Oct 01, 2021 3:43 pm

pmjd wrote:Afraid I don't know. I tried changing it in the index/php file (as $nuConfigKeepSessionAliveInterval is referenced there too) but it didn't seem to change anything.

maybe you need to look Apache session timeout or php.ini
Wbr, miasoft.
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Re: How to avoid timeout

Unread postby oli » Fri Oct 01, 2021 5:10 pm

Unfortunately I don't have access to the Apache or PHP configuration files of the server.
Are there other options (from client side maybe) to avoid the timeouts?
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Re: How to avoid timeout

Unread postby miasoft » Fri Oct 01, 2021 10:32 pm

oli wrote:Unfortunately I don't have access to the Apache or PHP configuration files of the server.
Are there other options (from client side maybe) to avoid the timeouts?

Code: Select all
$nuConfigTimeOut   = 0;
Wbr, miasoft.
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Re: How to avoid timeout

Unread postby Dalkeith » Tue Oct 05, 2021 8:39 pm

I've had that issue with other applications..

It can be related to your host and caching on the server. Some host providers remove the application for the server cache after a period and encourage you to go to higher provision tiers to keep in cache. If you have tried everything that Mia has said and it doesn't work you will need to speak with your host.
My Blog - cloudydatablog.net https://cloudydatablog.net/
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