ERROR 500 on new installation on WP 5.2.1

Questions related to using nuBuilder Forte.

ERROR 500 on new installation on WP 5.2.1

Postby quistuipater » Fri May 31, 2019 12:30 pm

I’m on WordPress 5.2.1 with PHP version is 7.0.33. I just installed the nuBuilder Forte version 1.5 plugin. The WordPress dashboard entry appears but when I click on Start nuBuilder I get "This page isn’t working xxxxxxxx is currently unable to handle this request. HTTP ERROR 500"
quistuipater
 
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Re: ERROR 500 on new installation on WP 5.2.1

Postby kev1n » Fri May 31, 2019 2:46 pm

Hi,

From stackoverflow.com:

This can be caused by a number of things, such as:

File Permissions
Fatal Code Errors
Web Server Issues

As you have highlighted it is a permission issue. You need to ensure that your files are executable by the web server user

Please see below article for some guidance on proper file permissions. https://www.digitalocean.com/community/ ... -directory
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Re: ERROR 500 on new installation on WP 5.2.1

Postby quistuipater » Sat Jun 01, 2019 6:23 am

Nope, all file and directory permissions are correctly set (0644 and 0755 respectively) ... remember that this is the WordPress plugin not the standalone nuBuilder (which I also can't get to work but I'll leave that for another post) and these are the ***complete*** installation instructions. If the user is supposed to do anything else then I would hope and expect the plugin or the documentation to say so.

I see that I have an entry in the error_log:

Code: Select all
[31-May-2019 20:39:21 UTC] PHP Warning:  base64_decode() expects parameter 1 to be string, array given in /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php on line 1559
[31-May-2019 20:39:21 UTC] PHP Fatal error:  Uncaught PDOException: SQLSTATE[HY000] [2019] Unknown character set in /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php:1732
Stack trace:
#0 /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php(1732): PDO->__construct('mysql:host=DB_H...', 'DB_USER', 'DB_PASSWORD', Array)
#1 /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php(717): nubuilderInitDB()
#2 /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php(664): nuSessionInitialization()
#3 /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/index.php(6): nuInitialization()
#4 {main}
  thrown in /home1/yyyyyyyy/public_html/xxxxxxxx/service/wp-content/plugins/nubuilder-forte/nubuilder-include.php on line 1732


nubuilder-include.php line 1559 is:

Code: Select all
$decode = base64_decode($_SESSION['nubuilder_wordpress_session_data']);


And nubuilder-include.php line 1732 is:

Code: Select all
$nuDB = new PDO("mysql:host=$DBHost;dbname=$DBName;charset=$DBCharset", $DBUser, $DBPassword, array(PDO::MYSQL_ATTR_INIT_COMMAND => "SET NAMES $DBCharset"));


So, after a bit of poking around it appears that $DBCharset is not set.

Suggestions, anyone?

PS. In case it matters, I'm using Bluehost.
quistuipater
 
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Re: ERROR 500 on new installation on WP 5.2.1

Postby quistuipater » Tue Jun 04, 2019 1:43 am

Anyone? Bueller? Bueller? Bueller? ...
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Re: ERROR 500 on new installation on WP 5.2.1

Postby kev1n » Thu Jun 06, 2019 3:18 pm

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Re: ERROR 500 on new installation on WP 5.2.1

Postby admin » Fri Jun 07, 2019 5:10 pm

quistuipater,

All web servers can have different configurations. We can't afford to help everyone for free.

https://wiki.nubuilder.net/nubuilderforte/index.php/Test_Environment

If you can't figure it out. I would suggest you pay for someone to help you.

I'm sure kev1n would be happy to be paid $100 if you asked him to help.


Steven
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